At Clubhouse Casino, protecting your personal data is a top priority. This page outlines the complete Clubhouse Casino privacy policy, explaining how we collect, process, store and safeguard your information in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR). Whether you are browsing our site or enjoying our 4,000+ casino games, you deserve full transparency about our data protection practices. Please read this privacy policy carefully — it governs all interactions between you and Clubhouse Casino.
1. Who We Are — The Data Controller
Clubhouse Casino is operated by a company registered in Curaçao, licensed by the Government of Curaçao. As the data controller, Clubhouse Casino determines the purposes and means of processing your personal information. If you have any questions regarding this Clubhouse Casino privacy policy, you may contact our Data Protection Officer at [email protected].
2. Personal Data We Collect
Clubhouse Casino collects various categories of personal data to deliver a safe, compliant and enjoyable experience. The types of user data we gather include:
2.1 Identification & Contact Data
- Full name, date of birth and nationality
- Email address, phone number and residential address
- Username and encrypted password
- Government-issued identification documents (passport, driver's licence) collected as part of KYC (Know Your Customer) obligations
2.2 Financial Data
- Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
- Deposit and withdrawal history
- Transaction records required for AML (Anti-Money Laundering) compliance
2.3 Gaming Activity Data
- Game history, session duration, bets placed and winnings received
- Responsible gambling settings (deposit limits, self-exclusion periods)
- Bonus usage and wagering progress
2.4 Technical & Usage Data
- IP address, browser type and operating system
- Device identifiers and mobile platform information
- Pages visited, clickstream data and referral URLs
- Cookie data and similar tracking technologies (see Section 5)
2.5 Communications Data
- Messages sent to our customer support team via live chat or email
- Survey responses and feedback submitted voluntarily
- Records of promotional communications you have consented to receive
2.6 Sensitive Data
In limited circumstances, Clubhouse Casino may process sensitive personal data — for example, health-related information provided in the context of our responsible gambling programme (e.g., self-exclusion requests). We handle such personal data with the utmost care and only where legally permissible.
2.7 Data Received from Third Parties
We may receive personal information about you from payment providers, identity verification agencies, fraud detection services and publicly available databases where necessary to fulfil our legal obligations.
3. How We Collect Your Data
Clubhouse Casino collects personal data through the following means:
- Registration: when you create your account on houseclubcasino.com
- Account activity: transactions, gaming sessions and support interactions
- Cookies and tracking technologies: automatically collected when you browse our site (see Section 5)
- Third-party sources: identity verification, payment processing and fraud prevention partners
- Direct communication: emails, live chat and feedback forms
4. Why We Process Your Data — Purposes & Legal Basis
We process your personal data only for specific, legitimate purposes. The table below summarises the key data processing activities at Clubhouse Casino and the legal basis under which each occurs:
| Purpose | Examples | Legal Basis |
|---|---|---|
| Account management | Registration, login, profile updates | Contract performance |
| Service provision | Game access, payment processing, bonus awards | Contract performance |
| Legal KYC/AML obligations | Identity verification, transaction monitoring | Legal obligation |
| Security & fraud prevention | IP monitoring, suspicious activity detection | Legitimate interest |
| Responsible gambling | Limit setting, self-exclusion, cooling-off periods | Legal obligation / Legitimate interest |
| Marketing & communication | Promotions, newsletters, personalised offers | Consent |
| Service improvement | Analytics, user experience optimisation | Legitimate interest |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Cookie Policy
The Clubhouse Casino cookie policy explains how we use cookies and similar tracking technologies on houseclubcasino.com. Cookies are small text files placed on your device that help us deliver a personalised, secure and seamless experience.
5.1 Types of Cookies We Use
- Essential cookies: Required for the website to function — session management, login authentication and security features. These cannot be disabled.
- Analytical cookies: Help us understand how visitors interact with the site (pages visited, session duration, error reports). Used for service improvement and data collection in aggregate form.
- Functional cookies: Remember your preferences such as language, currency (AUD) and responsible gambling settings.
- Marketing cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. These require your explicit consent.
5.2 Managing Your Cookie Preferences
You can manage cookie preferences via the consent banner displayed on your first visit. You may also adjust browser settings to block or delete cookies at any time, though this may impact certain site functions. For more details on the Clubhouse Casino cookie policy, contact us at [email protected].
6. Sharing Your Data with Third Parties
Clubhouse Casino does not sell your personal data. However, we share certain user data with trusted third parties where necessary:
- Payment providers: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf and cryptocurrency processors require transaction data to process deposits and withdrawals.
- Identity verification agencies: KYC providers receive identification documents to comply with regulatory obligations.
- Regulatory authorities and law enforcement: We disclose personal information when legally required, including to Australian regulators and the Curaçao Gaming Control Board.
- Analytics and marketing partners: Aggregated or pseudonymised user data may be shared with analytics platforms to improve our services (subject to your cookie consent).
- Game providers: Providers such as Pragmatic Play, Evolution Gaming, Play'n GO and NetEnt may receive limited technical data to deliver their games on our platform.
All third-party partners are bound by strict data protection agreements and may only process your personal data for the specific purpose for which it was shared.
7. International Data Transfers
As Clubhouse Casino operates globally, your personal data may be transferred to and processed in countries outside Australia. Where such transfers occur, we ensure that appropriate safeguards are in place — including standard contractual clauses approved by relevant authorities — to maintain the same level of data protection you are entitled to under Australian law. Clubhouse Casino data protection standards apply consistently regardless of where data processing takes place.
8. Information Security — How We Protect Your Data
Clubhouse Casino implements industry-leading information security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. Our data security framework includes:
- 256-bit SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted using bank-grade SSL technology, ensuring end-to-end confidentiality.
- Firewall protection: Multi-layered firewalls prevent unauthorised network access to our systems.
- Encrypted data storage: Sensitive personal information is stored using advanced encryption protocols, minimising exposure in the event of a breach.
- RNG certification: Our random number generators are independently certified, ensuring fairness and integrity in all games.
- Access controls: Only authorised Clubhouse Casino personnel with a legitimate need can access your personal data.
- Regular security audits: We conduct periodic internal and external assessments to identify and remediate vulnerabilities.
Despite our robust information security measures, no system is entirely immune to risk. We encourage you to use a strong, unique password and to contact us immediately if you suspect any unauthorised activity on your account.
9. Data Storage & Retention Periods
Clubhouse Casino data storage practices are governed by both legal requirements and operational necessity. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws:
- Account data: Retained for the duration of your account and for a minimum of 5 years after closure (AML and regulatory requirements).
- Transaction records: Kept for at least 7 years in accordance with Australian financial record-keeping obligations.
- Communication records: Support interactions retained for up to 3 years for quality and dispute resolution purposes.
- Marketing preferences: Retained until you withdraw consent or request deletion.
- Cookie data: Session cookies expire when you close your browser; persistent cookies are retained for up to 24 months.
When personal data is no longer required, Clubhouse Casino securely deletes or anonymises it in line with our data protection obligations.
10. Your Privacy Rights
As an Australian player, you benefit from robust privacy rights under the Privacy Act 1988. Where the GDPR also applies, you enjoy additional protections. The Clubhouse Casino privacy policy recognises and upholds the following privacy rights:
10.1 Right of Access
You have the right to request a copy of the personal data Clubhouse Casino holds about you. We will respond to access requests within 30 days.
10.2 Right to Correction
If any personal information we hold is inaccurate or incomplete, you may request that we correct it. You can update basic profile information directly from your account dashboard.
10.3 Right to Deletion
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that certain user data must be retained to comply with AML and regulatory requirements.
10.4 Right to Restrict Processing
In certain circumstances, you may request that Clubhouse Casino restrict the data processing of your personal information — for example, while a correction request is being assessed.
10.5 Right to Data Portability
Where processing is based on consent or contract, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
10.6 Right to Object
You may object to data processing based on legitimate interests, including direct marketing. Upon receipt of an objection to marketing, Clubhouse Casino will cease processing your data for that purpose immediately.
10.7 Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing cookies, promotional emails), you may withdraw that consent at any time without affecting previous processing activities.
To exercise any of your privacy rights, contact our Data Protection Officer at [email protected]. We will acknowledge your request within 5 business days and respond fully within 30 days.
11. Supervisory Authority — OAIC
If you believe that Clubhouse Casino has not handled your personal data in compliance with the Australian Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first so we can address your concerns directly before escalating to the OAIC.
12. Responsible Gambling & Data Protection
Clubhouse Casino takes responsible gambling seriously. Our responsible gambling tools — including deposit limits, bet limits, loss limits, session time limits, cooling-off periods (24 hours, 48 hours, 7 days, 30 days) and self-exclusion options (6 months, 1 year, 5 years, or permanent) — may involve the processing of sensitive personal data. This data processing is carried out solely to protect player welfare and to fulfil our legal obligations. Such information is treated with the highest level of confidentiality and is never used for commercial purposes.
13. Children's Privacy
Clubhouse Casino is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has provided us with personal information, we will immediately delete that data and close the account in question. If you believe a minor has registered on our platform, please contact us at [email protected].
14. Updates to This Privacy Policy
Clubhouse Casino reserves the right to update this privacy policy at any time to reflect changes in legislation, technology or our business practices. When material changes are made, we will notify you via email or a prominent notice on houseclubcasino.com. The date of the latest revision will always be displayed at the top of this page. Continued use of Clubhouse Casino following the posting of changes constitutes your acceptance of the revised privacy policy.
15. Contact Our Data Protection Officer
For all matters relating to Clubhouse Casino data protection, personal data requests, privacy rights and information security concerns, please contact our Data Protection Officer:
- Email: [email protected]
- Support team: [email protected]
- Live chat: Available 24/7 at houseclubcasino.com
We are committed to resolving all privacy concerns promptly and transparently, reinforcing the trust you place in Clubhouse Casino.
Frequently Asked Questions — Clubhouse Casino Privacy Policy
Does Clubhouse Casino sell my personal data?
No. Clubhouse Casino never sells your personal data to third parties. We share user data only with service providers who are contractually bound to protect your personal information and process it solely for specified purposes.
How does Clubhouse Casino protect my data?
Clubhouse Casino data security relies on 256-bit SSL/TLS encryption, firewalls, encrypted data storage and strict access controls. Our systems are regularly audited by independent security experts to maintain the highest standards of information security.
How long does Clubhouse Casino keep my personal data?
Retention periods vary by data type. Account data is kept for at least 5 years after closure; transaction records for 7 years. Full details are outlined in Section 9 of the Clubhouse Casino privacy policy.
Can I request deletion of my personal data?
Yes — subject to our legal retention obligations, you may request deletion of your personal information. Contact our Data Protection Officer at [email protected] to submit a deletion request.
What cookies does Clubhouse Casino use?
We use essential, analytical, functional and marketing cookies. You can manage your cookie preferences via our consent banner or browser settings. For full details, refer to the Clubhouse Casino cookie policy in Section 5 above.
How do I exercise my privacy rights?
To exercise your privacy rights — including access, correction, deletion or portability of your personal data — email our DPO at [email protected]. We will respond within 30 days.
What is the legal basis for Clubhouse Casino data collection?
Clubhouse Casino data collection is based on contract performance, legal obligation, legitimate interests and — for marketing activities — your explicit consent. You may withdraw marketing consent at any time.